Head of Delivery

Responsibilities

Tonic’s Central Delivery team performs a vital function ensuring effective governance of all client engagements. Ultimately responsible for all stages of the delivery lifecycle, from mobilisation through to project close, the team continues to grow in-line with Tonic’s increasing book of work.

The Global Head of Delivery will be accountable for multiple responsibility streams at Tonic, as the leader of the Central Delivery team.

Successful Delivery execution and client outcomes

The Global Head of Delivery will have accountability for the successful execution of all client engagements, from the mobilization phase through to completion of client deliverables.

The Global Head of Delivery will adopt a pro-active, highly organized and structured approach to Tonic delivery, to ensure that we always meet our client and commercial goals and identify any risks and issues early, for successful mitigation.

Engagement Mobilization

Contribution to Sales proposal definition
- Ensure that client sales proposals are fit-for-purpose to meet our delivery and commercial goals
Tonic team definition:
- Tonic delivery model definition
- Selection of the best team for delivery success
  - Review of internal and external candidates, experience and skillsets
- Recruitment of the right external candidates
  - Job specs, CVs, interviews, assessments
- Management of commercial terms and contracts for candidates
- Ongoing partnership with Head of Operations, for legal and commercial considerations
Lead for Client Engagement mobilization:
- Ongoing coordination with Client Sponsors & Procurement team
- Statement of Work review and feedback
- Pre-engagement planning & mobilization:
  - Approach & plan definition, roles and responsibilities, change methodologies, tools and templates, etc
  - Communications with Tonic delivery team
    - 121s and Tonic team meetings
  - Creation of high-quality client materials for Engagement Kick-Off
  - Leading of Kick-Off workshops and early client meetings, as required

Delivery Management

Lead delivery communications framework
- Client meets. Tonic meets, team 121s
Central engagement tracking and reporting across all Tonic engagements, including:
- Plan status
- Tonic deliverables
- RAID
- Budget and profit
Consolidated status reporting across all engagements, for SMT consumption
Manage central quality assurance process for Tonic artefacts and deliverables, to ensure we meet our high-quality standards:
- Governance artefacts - Project plans, status updates, SteerCo decks, RAID logs, etc
- Design artefacts - Current state analysis, business requirements, target operating model proposals, vendor assessments, etc
- Senior Mgmt artefacts – Executive decks, business cases, program design, etc
Client relationship management
- Build successful, long-term client relationships, as the key point of contact for delivery items, escalations and remediation
- Ownership of all client-facing delivery communications and escalations
- Regular client meetings
- Timely and practical solution remediation, for key risks and issues

Pro-Active Delivery Advisory

Ongoing provision of pro-active advice and guidance across our Tonic delivery teams, to ensure we deliver successfully on our client goals:
- Preparation for key client meetings, including SteerCos and Working Groups
- Tonic delivery approach per project phase
- Stakeholder management
- Pro-active identification and mitigation of key delivery risks
- Identification of additional domain and transformation expertise required

Continual improvement of our Delivery operating model

The Global Head of Delivery will be accountable for building a best-in-breed delivery operating model to ensure delivery scalability and standardization, applied across a high-growth book of high complexity client engagements.

The Global Head of Delivery will establish a culture of continual improvement, to ensure that our Delivery team continually monitors our delivery performance vs our goals, and uplifts key areas via a prioritized, well-structured approach.

Creation of an objective set of goals and metrics for the Delivery team
Ongoing success tracking across agreed goals/metrics
Lead formal lessons learnt across existing and previous delivery engagements
Ongoing assessment of Tonic’s delivery operating model (process/tech/data/people/governance)
Successful execution and governance of our Central Delivery Improvements program
Status reporting on our Delivery Improvements program

Build a motivated and highly-productive Delivery team

The Global Head of Delivery will provide leadership across the entire Delivery team. They will build a motivated and energetic Delivery team to meet our evolving client needs, by growing our cultural principles of genuine expertise, client first, continual improvement and integrity.

Management of Global Delivery team
- Drive innovation by creating an environment that encourages forward-thinking, being a leader and innovative ways of working
Delivery team communications, via 121s, team/client meetings and other forums
Delivery team inductions, training and learning opportunities
Maintain low staff attrition, per our targets
Management of team performance, including objectives setting, performance reviews and appraisals
Consultant remuneration
Consultant contract negotiation and execution

Incremental growth of our client delivery scope

The Global Head of Delivery will contribute to Tonic’s ongoing commercial growth, by identifying and collaborating with the Client Management team to shape relevant sales opportunities at our clients, led by the high-value delivery outcomes that we have realized.

Ongoing identification of Tonic sales opportunities, driven by our client’s genuine needs
Contribution to sales proposals and bids for new work
Define new Tonic services, in line with our clients’ needs, and assess impacts on our delivery operating model (incl. Return on Investment analysis)

Additional Tasks

Tonic’s new Global Head of Delivery will be a key leader and member of the SMT, who will be expected to contribute to company strategy and direction, leveraging their previous experience and leadership skills.

Any additional duties as they arise as part of company growth, to be agreed on an ad-hoc basis.

Required Skills & Experience

General

15+ years’ experience within the Financial Services industry, across a variety of firms

Direct experience working within one or more financial markets consultancies

Experience working within a smaller, growing organisation

Transformation

Previously held a Head of Delivery position, or equivalent, at one or more financial consultancies

Proven Business Transformation specialist, with 15+ years related experience across a series of different Transformation roles (Business Analyst, Project Manager, Program Manager, Architect, etc). Minimum requirements include:

5+ years’ experience as a Project Manager

5+ years’ experience as Programme Manager, responsible for managing multiple projects in parallel

Leadership of high-complexity programmes within tight timeframes, including:

Advisory projects

Business Transformation projects

Definition – Mobilization, analysis, requirements, target operating model design, vendor assessments, solution design
Implementation – Build, test, operational readiness, go-live and post go-live management

Hands-on management of high complexity transformation programs, including but not limited to:

Regulatory compliance
Greenfield business build programs
Target operating model design
Digital transformation programs, focused on data, technology and system re-platforming

Successful definition and implementation of delivery operating model improvements within a consultancy, to achieve key business goals

Trained and practical execution of best practice delivery frameworks across multiple organisations, including but not limited to:

Waterfall

Agile

Creation of high-quality project documentation and templates

i.e. project plans, SteerCo decks, status updates, materials to accompany key stakeholder decisions

Personal

Comfortable working in a fast-paced, dynamic environment

Pro-active, forward-looking mentality, focused on upfront planning, horizon scanning and regular re-baselining to ensure we hit our goals

Confident and strong communicator, both verbal and written, with all levels of stakeholder (internal and client)

· Highly organized individual, who continually reprioritizes key focus areas and deliverables

· Well-respected leader, who is comfortable being accountable for key delivery decisions and managing a large, growing team

Experience building a highly motivated team, by giving them the frameworks to follow, combined with the autonomy to grow

Experience establishing and improving team appraisal frameworks

· Quick-thinker able to quickly diagnose potential problems and define suitable mitigation techniques and solutions

Strong attention to detail, in all aspects of a leadership role within a growing firm

Strong Microsoft Office application skills (Excel, Word, PowerPoint, MS Project and/or equivalent planning tools)

As Powerpoint is our go-to means of client communication, the candidate will need to be highly proficient

Desirable Skills & Experience

Previous experience as a Business Analyst

Previous relationship management and sales experience within a consultancy

Experience working within domains such as Collateral, Post-Trade, Securities Finance, Digital (tokenization/DLT/AI) & Risk

Experience within a COO role, or similar

Qualifications

A first level university degree, 2:1 (or equivalent)

One or more professional project management qualifications

Prince 2, PMP, etc